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Fix network connection issues in Windows.
To fix the problem, here are some things you can try. Select the "No internet connection" icon on the right side of the taskbar, and make sure Wi-Fi is turned on. If it isn't, select it to turn it on.
Also, make sure Airplane mode is turned off. Afterwards, see if a Wi-Fi network you recognize and trust appears in the list of networks. If it does, select the Wi-Fi network, and they try to connect to it. If it says Connected underneath the network name, select Disconnect , wait a moment, and then select Connect again. Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.
These will appear as separate networks in the list of available Wi-Fi networks. If your list of available Wi-Fi networks includes both a 2.
To learn more about the differences between 2. An indicator light usually shows when it's on. Run the Network troubleshooter. The Network troubleshooter can help diagnose and fix common connection problems. Under Change your network settings , select Network troubleshooter. Restart your modem and wireless router.
This helps create a new connection to your internet service provider ISP. When you do this, everyone that is connected to your Wi-Fi network will be temporarily disconnected. The steps you take to restart your modem and router can vary, but here are the general steps. Unplug the power cable for the modem from the power source. Some modems have a backup battery.
If you unplug the modem and lights stay on, remove the battery from the modem. Wait at least 30 seconds or so. If you had to remove the battery from the modem, put it back in. Plug the modem back into the power source. The lights on the modem will blink. Wait for them to stop blinking. Plug your router back into the power source. Wait a few minutes for the modem and router to fully power on.
Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider ISP. Try the following steps to help narrow down the source of the problem.
If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the website opens, there might be a problem with the specific website.
If you can't connect to another website, go to the next step. On another laptop or phone, try to connect to the same network. If you can connect, the source of the problem is likely due to your device—go to the section Network troubleshooting on your device.
If you can't connect to the network on any device, continue to the next step. Check to see if there is a problem with the connection to your Wi-Fi router. Do this by using a ping test. In the search box on the taskbar, type Command prompt.
The Command Prompt button will appear. At the command prompt, type ipconfig , and then select Enter. Look for the name of your Wi-Fi network within the results, and then find the IP address listed next to Default gateway for that Wi-Fi network. Write down that address if you need to. For example: For example, type ping The results should be something like this:.
Reply from Ping statistics for If you see results like this and are getting a reply, then you have a connection to your Wi-Fi router, so there might be a problem with your modem or ISP. Contact your ISP or check online on another device if you can to see if there's a service outage.
If the results of the ping test indicate that you are not getting a reply from the router, try connecting your PC directly to your modem by using an Ethernet cable if you can.
If you can connect to the internet using an Ethernet cable, it confirms the connection problem is due to the Wi-Fi router. Make sure you've installed the latest firmware and see the documentation for your router.
At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:. Type netsh winsock reset and select Enter.
Type netsh int ip reset and select Enter. Uninstall the network adapter driver and restart. Windows will automatically install the latest driver. Consider this approach if your network connection stopped working properly after a recent update. Before uninstalling, make sure you have drivers available as a backup. In the search box on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Expand Network adapters , and locate the network adapter for your device. After your PC restarts, Windows will automatically look for and install the network adapter driver.
Check to see if that fixes your connection problem. If Windows doesn't automatically install a driver, try to install the backup driver you saved before uninstalling. Check if your network adapter is compatible with the latest Windows Update. If you lost your network connection immediately after upgrading or updating Windows 10, it's possible that the current driver for your network adapter was designed for a previous version of Windows.
To check, try temporarily uninstalling the recent Windows Update:. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available:. To learn how to hide updates, see Hide Windows Updates or driver updates. If you could successfully install updated drivers for your network adapter, then reinstall the latest updates. Using network reset should be the last step you try. This can help solve connection problems you might have after upgrading from a previous version of Windows to Windows It can also help to fix the problem where you can connect to the internet, but can't connect to shared network drives.
Network reset removes any network adapters you have installed and the settings for them. After your PC restarts, any network adapters are reinstalled, and the settings for them are set to the defaults.
Network reset might set each one of your known network connections to a public network profile. In a public network profile, your PC is not discoverable to other PCs and devices on the network, which can help make your PC more secure. Under Network profile , select Private. Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences.
In Device Manager, select Network adapters , and then double-click the network adapter name. Select the Advanced tab and look for a Wireless Mode setting.
Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. These settings include the network security type, key, network name SSID , and so on. To fix this, remove or "forget" the network connection, then reconnect to the network. When you forget a network connection, it removes the Wi-Fi network profile from your PC.
Select Wi-Fi , then select Manage known networks. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection. For more info, see Wi-Fi problems and your home layout. Check for additional symptoms for the "No internet connection" icon.
There may be additional troubleshooting steps you can try, depending on which symptoms you're having. To view these steps, check out Wi-Fi connection icons and what they mean. Setting up a wireless network. How to find your wireless network password. Analyze the wireless network report. Wi-Fi tools and apps. Make a Wi-Fi network public or private in Windows
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